GoClearcut Pty Ltd – Privacy Policy & Terms of Service

This Privacy Policy and Terms of Service (“Policy”) apply to the management of your personal information (“Your Information”) and your use of our services by GoClearcut Pty Ltd (“GoClearcut”, “we”, “us”, or “our”).

GoClearcut is a Melbourne-based digital agency providing services including website design and development (Squarespace and Shopify), SEO, digital strategy, copywriting, hosting, ongoing website support, and digital marketing (“Services”). These Services may be delivered via our website https://goclearcut.com.au or through third-party software, platforms, and tools that we manage or integrate on behalf of our clients (“Systems”).

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and this Policy outlines how we collect, store, use, and disclose Your Information in accordance with applicable law.

1. What Information Do We Collect?

We may collect or access personal information that includes (but is not limited to):

  • Full name

  • Phone number

  • Email address

  • Mailing address

  • Business details (e.g. ABN, company name, position)

  • Payment information (when applicable)

  • Website usage data (e.g. IP address, browser type)

We may also be provided with Your Information via our clients, when acting as a service provider or digital partner.

2. How We Collect Your Information

We collect information through:

  • Direct contact via forms on our website

  • Emails, phone calls, and online meetings

  • Client onboarding processes

  • Newsletter subscriptions and email interactions

  • Cookies and website analytics

  • Systems access for support or maintenance

3. Why We Collect Your Information

We collect, store, and use Your Information when reasonably necessary for:

  • Delivering our Services to you or your business

  • Providing support, hosting, and maintenance

  • Optimising website functionality and SEO performance

  • Managing client projects and communications

  • Sending updates, invoices, and correspondence

  • Fulfilling legal and compliance obligations

  • Improving our Services and digital user experience

If we are not able to collect or access Your Information, we may not be able to provide Services effectively.

4. How We Use or Disclose Your Information

By engaging with us, you consent to GoClearcut using or disclosing Your Information for:

  • The primary purpose for which it was provided (e.g. service delivery)

  • Communication with you about our work, projects, or business development

  • Sharing access or data with verified third-party service providers (e.g. hosting providers, email services, CRM tools)

  • Client reporting, troubleshooting, or support as requested

  • Legal, regulatory, or security obligations

Some third-party providers may be located outside Australia. By using our Services, you consent to overseas disclosure, understanding that Australian Privacy Principles may not apply in all cases.

5. Security & Confidentiality

We take data security seriously and implement reasonable physical, electronic, and managerial measures to protect Your Information from unauthorised access, loss, or misuse.

While we follow industry best practices and use secure servers and access-controlled systems, the internet is inherently insecure, and we cannot guarantee absolute data security.

6. Use of Cookies & Tracking Technologies

Our website and digital platforms may use cookies or similar technologies to:

  • Monitor website traffic and usage

  • Track browsing behavior for analytics

  • Store user preferences

You can control the use of cookies via your browser settings. However, disabling cookies may limit your experience of our website.

7. Third-Party Services

Our Services often rely on integration with third-party platforms such as Squarespace, Shopify, Meta, Google, Mailchimp, and others. We recommend reviewing their privacy policies if you are providing Your Information within those systems, as GoClearcut is not responsible for how third parties handle data.

8. Access, Corrections & Opt-Outs

You may request access to or correction of Your Information by contacting us at the email below.

You can also unsubscribe from email marketing by clicking “unsubscribe” in the footer of our messages.

9. Managing Your Information

We encourage you to keep your personal or business information with us accurate and up-to-date.

10. Updates to This Policy

We may update this Policy periodically. All changes will be posted on our website at https://goclearcut.com.au. Your continued use of our Services after any changes signifies your agreement to the updated terms.

11. Contact Us

If you have any questions, feedback, or complaints about this Policy or how we manage Your Information, please contact:

GoClearcut Pty Ltd
Email: jo@goclearcut.com.au
Website: https://goclearcut.com.au

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.